British Red Tractor Assurance is available on selected products.

Our high welfare British Veal is RSPCA Assured.


FIT FOR CONSUMPTION - IMPORTANT

STATEMENT

If goods are not fit for consumption on receipt of the delivery please contact us immediately.

You must NOT consume a product that you believe in not at the right temperature (Over 8 degrees celsius - foods standard agency regulations 852/2004 amended 2006) or is not fit for consumption.

If you have ANY doubts, do NOT attempt to consume the product and contact us immediately. We will endeavour to reply quickly but if the reply is delayed - do NOT consume the product. Do NOT consume a raw product without cooking.

SUMMARY

 

  • Do not consume a product that you believe is not fit for consumption
  • Do not  consume a chilled product which is stored at or above 8 degrees celsius
  • Do not consume a product which arrives with split or compromised packaging
  • Do not consume a product with a date on the product which is expired
  • Do not consume a product which you think 'smells off' or similar
  • Do not consume a raw product without thoroughly cooking
  • Do not consume the contents of the Ice Packs*
  • Do not put your safety at risk, contact us with ALL/ANY concerns

* Our ice packs are food grade however consumption is not recommended.

COLLECTION OF THE PRODUCT

If goods are not fit for consumption we will arrange at our discretion, for you to return the goods (at our expense) and process a full refund for the products which are not fit for consumption. We will also provide you an optional goodwill gesture voucher of £10 discount on your next order, for taking the time to return the products.

If there are consistent issues with delivery to your delivery address, we reserve the right to inform you that for safety reasons it would be advisable we no longer deliver orders to you.