British Red Tractor Assurance is available on selected products.

Our high welfare British Veal is RSPCA Assured.


Already Ordered?

How can I review my order?

Reviewing your order is simple; all you have to do is log onto your MuscleFood account!

Once signed in, select the Future Deliveries tab on the left hand menu.

How can I review my order?

As soon as you’re through to the Future Deliveries section, click the View the Contents option and this will detail the contents of your order.

From here you can add to or remove anything from your order as you please, although the order must be in the Future Deliveries section of your account for as soon as your order starts to be processed, we are unable to make any alterations.

If you do make any changes and the green Confirm Order button appears, please click this to ensure that the alterations are accepted.

You should then receive a new Pending Order Confirmation email detailing your order.

We would ask that you double check this to ensure everything is correct.

How do I cancel an order?

Empty Basket

If you need to cancel your order, you can do so via your MuscleFood Account.

Just log in and select the Future Deliveries tab on the left hand menu.

Any pending orders should appear here so if you wish to cancel one simply select Empty the Basket, and your order will automatically be cancelled.

Please note: The order must be in the Future Deliveries section of your account for as soon as your order starts to be processed we are unable to make any alterations or cancellations.

What is the current status of my order?

Viewing the status of your order is very straightforward.

Simply log onto your MuscleFood Account and select Account Dashboard in the My Account section on the left menu, if it doesn’t automatically show.

Here you will see all of your basic account details including how many loyalty points you have and your personal Hidden Offer Code you can share with friends.

Below the summary of your loyalty points you will see a Recent Order section detailing your most recent order numbers, delivery date and cost.

recent orders

At the right of this section, below Status, you will see one of three order update messages:

  • Processing – We’ve received your order
  • Picking – Your order is now being picked and packed for despatch
  • Complete – Your order is now with the courier and on its way to you

Should you have any concerns about the status of your order, please contact our Customer Support Team by filling in the form below and leaving a contact telephone number.

A member of the Customer Support Team will get in touch as soon as possible.

You can also view any Future Deliveries by selecting the Future Deliveries tab on the left hand menu where you can make adjustments or cancellations.

Please note: if you wish to cancel or alter your order, it must be in the Future Deliveries section of your account for as soon as your order starts to be processed we are unable to make any changes

Can I track my order?

Tracking your order is very simple.  All you have to do is:

  • Log onto your MuscleFood account
  • Scroll to the Recent Orders section on your dashboard
  • Click “view order” of the order you wish to track
  • Here you will see the full breakdown of your order
  • Below your shipping and billing address, you will see Track your order in green
  • Click this and a new window will appear with your most recent tracking information.

track your order

Should you have any concerns about your order tracking, please contact our Customer Support Team by filling in the form below and leaving a contact telephone number.

A member of the Customer Support Team will get in touch as soon as possible.

How do I amend my delivery address?

address book

If you need to select an alternate delivery address you can do this via your MuscleFood Account.

Simply log in and click the Future Deliveries option on the left hand menu.

Once you have done this, select View the Contents and choose an alternate address from the Shipping Address at the end of the order page. Your new address, however, must be registered in your Address Book prior to you changing it. You can also check the address to which your order will be dispatched here too.

Please note; if you need to change your address, you must make the change while your order is in the Future Deliveries section.  As soon as your order has started to be processed we are unable to make any changes.

If you do make a change and the green Confirm Order button appears, be sure to click it to guarantee the alterations are accepted.

How do I amend my delivery instructions?

If you need to add or view any Instructions for the Courier you can do this via your account.

Delivery Instructions

Just log in and click the Future Deliveries option on the left hand menu then:

  • Select View the Contents
  • Scroll to the bottom of the page until you see the Instructions Field
  • Here you can add/view or amend any instructions for the courier.

Please note; You have up to 72 hours prior to your Scheduled Delivery date to do this, although you must make sure your order is in the Future Deliveries section of your account, otherwise the changes will not be accepted.

What if I need to change my delivery date?

Changing your delivery date is simple, all you need to do is log onto your MuscleFood Account!

Once logged in, select the Future Deliveries option on the left hand menu.  There you’ll be able to see any Pending Orders you have and if you click View the Contents, you will be able to change your delivery date by:

  • Clicking the Calendar Icon at the top of the order you need to change
  • Selecting a new date!

Calendar

Once you have made any changes, click the green Confirm Order button on the order page to make sure the changes are accepted.

We’ll then send you a Second Order email, which we would encourage you to review to ensure all is correct with your order.

How do I update my payment details?

You can update your card details via your MuscleFood Account. Simply:

  • Log into your account
  • Select the Credit Cards option on the left hand menu.
  • Update your payment details by entering them in the relevant fields
  • Click save!

These details can then be used for any orders currently recorded in the Future Deliveries Section of your account and any other future orders.

Cards accepted

How many pending orders do I have?

If you’re not too sure of how many orders you have pending, you can check this information by logging onto your MuscleFood Account.

As soon as you’re signed in, simply click on the Future Deliveries option on the Left Hand Menu and any orders you have Scheduled for Delivery will be displayed.

Can I group multiple orders into one to save on postage costs?

Yes you can! At MuscleFood we like to make the ordering and delivery process as straightforward as possible so if you’d like to combine you orders simply:

  • Log onto your MuscleFood account
  • Select the Future Deliveries tab in the My Orders section on the left
  • Here you will see the details of all your pending orders and their delivery dates.
  • To combine, simply change the date of your orders by clicking on the Delivery Date box and selecting your new date.
  • Your orders will automatically become one!
Delivery

Orders that cost £75 or more will not be charged for delivery.

You can also split your order by checking the Split Delivery box and selecting different dates for each individual product.

Please note; and changes must be made no less than 72 hours prior to your first delivery date, although you must make sure your orders are in the Future Deliveries section of your account, otherwise you will not be able to make any alterations.

Can I repeat a previous order?

Unfortunately it is not possible to repeat an order.

We pride ourselves on the quality and freshness of all our products and, on occasions, may run out of stock due to demand from our loyal customers.

Some of our meat products are also seasonal and may not be available at the time you would like to place a repeat.

I missed my delivery – what happens next?

If you are not at home when delivery of your order has been attempted, the courier will leave a calling card with instructions.

Normally, they will attempt to deliver the very next working day unless instructed otherwise, however, we’d advise you to contact the courier service to confirm this.

You may be able to collect your order from the nearest delivery depot – although we’d advise you to contact the courier service directly to discuss this option.

Do you accept returns?

Unfortunately we do not accept returns.

We pride ourselves on the freshness and quality of our products.  As many are cut to order specifically for you, we cannot accept their return.

I have received a faulty item…

We endeavour to ensure all our products arrive with you in pristine condition; however, we accept that on rare occasions, problems can occur.

If you ever have a concern about any of the items in your delivery, simply contact our Customer Support Team by filling out the form at the bottom of this page and leaving a contact telephone number.

A member of our Customer Support Team will get in touch with you as soon as possible to investigate the issue for you.

There was something missing from my order…

If you think something is missing from your order please check the contents against your dispatch note to ensure that there are not multiple boxes. In this instance your note will say 1 of 2 or 2 of 2.

If, however, the product is listed on your dispatch note – then it should be in your box.

On the rare occasion that something is missing, we sincerely apologise and we will do everything possible to investigate the issue fully.

Please contact our Customer Support Team by filling out the form at the bottom of this page detailing your concern, order number, reason for getting in touch and leaving a contact telephone number.

One of our Customer Support Team will contact you as soon as possible to rectify the situation for you.

Please note; In order to improve our service, we may ask you a few additional questions to gather all of the facts surrounding your missing item.

This information will help us not only get to the bottom of your personal enquiry, but also help us improve our service for all our customers.

I received something I didn’t order…

If you have received the wrong item, or something you didn’t order, please contact our Customer Support Team by filling out the form below.

Please provide us with as much information as possible including the details of the incorrect item and your telephone number.

One of our Customer Support Team will contact you as soon as possible to investigate and rectify the situation for you.

One of my items was damaged…

Although we endeavour to take great care in how we pick, pack and send your order, we do accept that, on rare occasions, problems can arise.

If, when you receive your order, you notice one of your items has been damaged, please contact our Customer Support Team by filling out the form at the bottom of this page.

Please include the details of the item, your order number and a contact telephone number so that one of our Customer Support Team can contact you as soon as possible to investigate and remedy the problem for you.

I received an extra item…

As a thank you for being such a loyal customer, we do occasionally put Freebies into orders; however, we will always detail this on your dispatch note if that’s the case.

If you’ve received something not detailed on your note, please contact our Customer Support Team by filling out the form at the bottom of this page and leaving a contact telephone number.

A member of our Customer Support Team will get in touch with you as soon as possible to investigate the issue for you.

Can I exchange a product?

Unfortunately it is not possible to exchange a product.

We pride ourselves on the freshness and quality of our products.  As many are cut and prepared specifically to order for you, we cannot offer an exchange.