British Red Tractor Assurance is available on selected products.

Our high welfare British Veal is RSPCA Assured.

Customer Support Advisor

Muscle Food is a rapidly growing company specialising in quality food and healthy eating products and require a Customer Support/Service Advisor to join our expanding team.

As Customer Support Advisor you will provide support to our customers across a number of different brands via phone and email, predominately email, using a number of different web based systems.

We are a small friendly team and are looking for individuals who have a positive attitude and a friendly character. It's a fast paced challenging environment where things change! So we need someone who can happily cope with that, keeping calm and be capable of spinning lots of plates as they go.

Your Role will include (but not limited to)

  • Email Support.
  • Telephone Support.
  • General Administrative Duties.
  • Supporting all elements of the business.

Knowledge and Skill Requirements

  • Very strong Customer Service skills.
  • Experience in using the internet, web based systems (Outlook and PayPal) and Microsoft Office essential.
  • Strong Interpersonal and Communication skills.
  • Excellent organisational skills with the ability to multi task, reprioritise and go the extra mile.
  • Self-motivated.
  • Logical and methodical mind.
  • Good and accurate typing, this will be tested at the interview.
  • Flexible to work weekends and overtime.

Working Days, Hours and Pay:

  • Monday-Friday including bank holidays.
  • 40 hours per week.
  • The earliest shift starts at 7am and the latest shift ends at 6pm.
  • Occasional weekends.
  • Salary: £15,496 to £15,600 per annum.
  • Discounted Muscle Food products

What We Offer:

  • 25 days holiday.
  • Duvet Day plus your Birthday off.
  • Free cinema pass or gym membership.
  • Discounted Muscle Food products.
  • Free Beer fridge, pick n’ mix sweets, or fruit for the health conscious.
  • Chill out area with table tennis, football, consoles and darts.