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A dedicated support team are handling this issue for you.

Frequently asked questions:

One of our BRC AA accredited suppliers mistakenly applied a use by date on a small number of products of 12-14 days when the Food Standards Authority advises 10 days.

Muscle Food have made the decision to do a voluntary recall on all these products.

If you received your order between the 29th of January 2018 and the 3rd of February 2018 you could be impacted. The full list of products impacted are shown at www.musclefood.com/productnotice along with Product Batch Codes. If you look at your Muscle Food product and cross reference against this list, you will know if you have a product impacted by our precautionary recall.

Please collate a list of the products you have and their relevant batch codes shown on the products you still have and submit these on www.musclefood.com/productnotice . The Muscle Food team will arrange collection and refund these items for you including the cost of postage and packaging.

The Food Standards Authority advises 10 days shelf life so if you froze the product and it had more than 4 or more days shelf life still stated on the product; the product would be fine to consume.

However we have issued a precautionary recall notice so we would advise you do not consume and instead we will collect the products and issue a refund for these items. To arrange this please visit: www.musclefood.com/productnotice

If the products have been consumed within 10 days of production or had more than 4 days of shelf life still stated on the product; the product is perfectly fine to have consumed.

For products consumed after this, we’ve had no reported incidents from any of our consumers during this period and the recall is purely precautionary. But if you do feel ill, please go and see your doctor immediately.

This is purely a precautionary recall so if you believe you have become ill from consuming one of our products, it is really important that you go to your doctor, explain what’s happened and ask if they can diagnose what has caused it and put this in writing. If that letter is then sent to us we will run relevant testing and respond accordingly.

Please note this is a precautionary recall and we’ve had no reported incidents from any of our consumers during this period and the recall is purely precautionary.

This is purely a precautionary recall on a small number of lines, in a short date period. Muscle Food delivers millions of items each year and uses some of the best suppliers in the UK; many of which are British Retail Consortium AA rated. There are no reported issues with any of the other products in your order.

This is purely a precautionary recall; Muscle Food uses some of the best known suppliers in the UK and our main suppliers are BRC accredited. In the last few years we have sent tens of millions of items to our customers and unlike supermarkets who have hundreds of recalls a year this is our first ever precautionary recall. In short you shouldn’t be worried; Muscle Food takes its responsibilities incredibly seriously.

I am a member of the press and would like to know more information/speak to someone?

Provide them with a link to the Product Statement from Founder (detailed below) and also advise them to read the FSA website and that you will pass on their details; and someone will be in touch if they wish to discuss further.

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Before sending us an email, have a look at the commonly asked question below - you may find the answer you're looking for…

If, however, you can't find what you need - simply scroll to the form below and send us an email. One of our Customer Support Team Members will then be in touch to help you as soon as possible.

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View Ordering FAQs

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In this section you'll find everything you need to know about your order - current status, how to amend or cancel it and what to do if it arrives with something missing or damaged.
View FAQs About Your Order

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Here you'll find all the ins and outs of how to navigate your my MuscleFood Account as well as information on how to update personal details, loyalty points and how to close your account.
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Send Us An E-mail/Ticket

If you'd still like to chat to us about your order, or have any other queries, simply fill in the form below to send us an email.

Don't forget to leave a contact telephone number so that one of our Customer Support Team Members can get it touch with you as soon as possible.


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Batch Code: 029124

Batch Code: 029058

Batch Code: 025087
Batch Code: 029047
Batch Code: 029080

Batch Code: 025087
Batch Code: 026078
Batch Code: 026155
Batch Code: 029163
Batch Code: 030007
Batch Code: 030111

Batch Code: 025070
Batch Code: 025123
Batch Code: 026074
Batch Code: 030094

Batch Code: 025121
Batch Code: 026180
Batch Code: 029047
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Batch Code: 030136
Batch Code: 0265054

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Batch Code: 025055
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Batch Code: 029221

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Batch Code: 025087
Batch Code: 026155
Batch Code: 029080
Batch Code: 030141

Batch Code: 025131
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