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Next day delivery available
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Award-winning produce
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Rated Great on Trustpilot
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Award-winning produce
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Freshly prepared for you
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Product Notices - FAQ


One of our BRC AA accredited suppliers mistakenly applied the wrong use by date on a small number of products; longer than the 10 days the Food Standards Authority advises.

Muscle Food have made the decision to do a voluntary recall on all these products.

If you received your order between the 25th of January 2018 and the 3rd of February 2018 you could be impacted. The full list of products impacted are shown at the bottom of this page along with Product Batch Codes. If you look at your Muscle Food product and cross reference against this list, you will know if you have a product impacted by our precautionary recall.

Please collate a list of the products you have and their relevant batch codes shown on the products you still have and submit these using the form below. The Muscle Food team will arrange collection and refund these items for you including the cost of postage and packaging.

The Food Standards Authority advises 10 days’ shelf life so if you froze the product on receipt it is most likely to be within this timeframe.

However we have issued a precautionary recall notice so we would advise you do not consume and instead we will collect the products and issue a refund for these items. To arrange this please use the form below.

If the products have been consumed within 10 days of production; the product is perfectly fine to have consumed.

For products consumed after this, we’ve had no reported incidents from any of our consumers during this period and the recall is purely precautionary. But if you do feel ill, please go and see your doctor immediately.

This is purely a precautionary recall so if you believe you have become ill from consuming one of our products, it is really important that you go to your doctor, explain what’s happened and ask if they can diagnose what has caused it and put this in writing. If that letter is then sent to us we will run relevant testing and respond accordingly.

Please note this is a precautionary recall and we’ve had no reported incidents from any of our consumers during this period and the recall is purely precautionary.

This is purely a precautionary recall on a small number of lines, in a short date period. Muscle Food delivers millions of items each year and uses some of the best suppliers in the UK; many of which are British Retail Consortium AA rated. There are no reported issues with any of the other products in your order.

This is purely a precautionary recall; Muscle Food uses some of the best known suppliers in the UK and our main suppliers are BRC accredited. In the last few years we have sent tens of millions of items to our customers and unlike supermarkets who have hundreds of recalls a year this is our first ever precautionary recall. In short you shouldn’t be worried; Muscle Food takes its responsibilities incredibly seriously.

We immediately stopped using the supplier when they reported their mistake to us. Since then, The Foods Standards Agency have been working with the supplier to validate their processes and changes have been made to reflect this advice. Supply is expected to commence again.

The supplier is DB Foods Limited a British Retail Consortium AA accredited supplier, the highest accreditation available.

Both companies are part of the wider DB Food Group. However, they are run independently of each other, with Muscle Foods having no day to day control of DB Foods; and there being no shared functions.

DB Foods were selected as one of our many suppliers, prior to the creation of DB Food Group due to its status as a BRC AA accredited supplier with an excellent record in service and quality. The relationship between the companies is governed by a supply agreement and Muscle Food is treated like any other supplier, with full product specifications and service level expectations in place.

Less than 28 per cent of all products supplied to customers on a monthly basis are sourced from DB Foods or other entities from within the DB Food Group.

The supplier is DB Foods Limited a British Retail Consortium AA accredited supplier, the highest accreditation available.

Both companies are part of the wider DB Food Group. However, they are run independently of each other, with Muscle Foods having no day to day control of DB Foods; and there being no shared functions.

DB Foods were selected as one of our many suppliers, prior to the creation of DB Food Group due to its status as a BRC AA accredited supplier with an excellent record in service and quality. The relationship between the companies is governed by a supply agreement and Muscle Food is treated like any other supplier, with full product specifications and service level expectations in place.

Less than 28 per cent of all products supplied to customers on a monthly basis are sourced from DB Foods or other entities from within the DB Food Group.

You can contact our support team via email using the form below directly below. Or alternately you can e-mail us using the form below, or use Live Chat. Alternatively you can leave a message with our team by calling us on 0115 9798419. If you call they will take your details (please have details of your Batch Codes and desired pick up day ready) and then we will get back to you.

Official Muscle Food Statement

This is a voluntary precautionary recall for a small selection of products from DB Foods, delivered to a small selection of customers between the 25th of January and 3rd of February due to concerns on supplier applied use by dates.

The Muscle Food way is putting our loyal customers first, always. We actively pursued the Food Standards Agency to allow us to notify our customers sooner rather than later and immediately offered full refunds, including for any customers with products still well within the 10 days’ shelf life indicated permissible by the Foods Standards Agency.

Muscle Food never sacrifices our incredibly high quality standards for our customers, and the majority of our suppliers are BRC AA accredited; the highest industry standard that can be achieved. This is also true of our sister company DB Foods, which has an excellent record in service and quality.

We are a young company, that is incredibly honoured and proud to have such a loyal following. Every single member of our team has come together and been working around the clock to make sure that every customer query is answered as quickly as possible and to provide full assurances that while this recall is just precautionary, their safety is our priority.

We are far from perfect; and it hurts; but our customers will always come first.

Customers can check if they are affected by the recall by viewing the list below.

Hello everyone,

I wanted to firstly apologise to anybody that was affected by our recent precautionary product recall, which was on a small number of products, caused by a supplier mistake on the use by dates.

The team and I take our responsibilities incredibly seriously; and although on a daily basis we are offered products from a variety of suppliers we vet and choose our suppliers very carefully.

In this case our supplier was a British Retail Consortium AA rated supplier; the highest rating you can achieve in the industry, with an excellent pedigree of supplying multinational companies. The moment they realised their mistake; they informed us and we informed you.

They have let us down; and although the Muscle Food team quality check thousands of items every day; use some of the UK’s best known suppliers and care passionately about ensuring product quality - we have let you down too, sorry.

You putting your trust in Muscle Food is a huge honour for me and the team, and even just one precautionary recall compared to supermarkets’ hundreds a year, is one too many.

If you have any questions, me and the team are available on our dedicated support line. You can chat to use via Live Chat, Email or Phone.

All the best

signiture

Darren Beale
Founder – Muscle Food

It would have been easy to have not done the right thing.

But that isn’t the Muscle Food way.

Instead we voluntarily did a precautionary recall; and was actively pursuing the Food Standards Agency to allows us to notify our customers sooner rather than later.

It would have been easy to have chosen a supplier with limited Food Safety accreditation and little regard for our customer’s health and safety.

But that isn’t the Muscle Food way.

Instead we chose a supplier who are British Retail Consortium AA accredited - a global standard for food safety. It wasn't possible for us to have chosen a higher accreditation of supplier.

The Muscle Food way is putting our loyal customers first, always.

We believe we have done this by going above and beyond what is expected of us; by doing a voluntary recall, and refunding customers even if their products are within the 10 days shelf life advised by the FSA.

But that isn't for us to judge, it is for our incredible customers to do.

Customers who had deliveries between 25th of January and 3rd of February could have been affected by the recall. Please view the list below.

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Contact The Muscle Food Team

  • * Please have your batch codes ready and the day you desire for us to pick up the items. We need this information to be able to process your request and then your refund.

* Required Fields


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Batch Code: 029124

Batch Code: 029058

Batch Code: 025087
Batch Code: 029047
Batch Code: 024114
Batch Code: 030141
Batch Code: 029080

Batch Code: 025087
Batch Code: 024122
Batch Code: 024120
Batch Code: 025088
Batch Code: 026078
Batch Code: 026155
Batch Code: 026156
Batch Code: 029163
Batch Code: 030007
Batch Code: 030111

Batch Code: 025070
Batch Code: 023084
Batch Code: 023082
Batch Code: 023080
Batch Code: 023083
Batch Code: 023054
Batch Code: 024159
Batch Code: 024163
Batch Code: 024117
Batch Code: 025123
Batch Code: 026074
Batch Code: 030094

Batch Code: 025121
Batch Code: 026180
Batch Code: 029047
Batch Code: 029176
Batch Code: 029180
Batch Code: 030136
Batch Code: 0265054

Batch Code: 025050
Batch Code: 025055
Batch Code: 026175
Batch Code: 029100
Batch Code: 030013
Batch Code: 030153

Batch Code: 030138
Batch Code: 030150

Batch Code: 030026

Batch Code: 029221
Batch Code: 030087
Batch Code: 029138

Batch Code: 029050
Batch Code: 030094

Batch Code: 029221

Batch Code: 025087
Batch Code: 026155
Batch Code: 029080
Batch Code: 024187
Batch Code: 030142
Batch Code: 030141

Batch Code: 025131
Batch Code: 026166
Batch Code: 029158
Batch Code: 030142
Batch Code: 030139

Batch Code: 025106
Batch Code: 023051
Batch Code: 024072
Batch Code: 030022
Batch Code: 026115
Batch Code: 029168
Batch Code: 030085

Batch Code: 026078
Batch Code: 026087
Batch Code: 026072
Batch Code: 029019
Batch Code: 029047
Batch Code: 030007
Batch Code: 029084

Batch Code: 025071
Batch Code: 025126
Batch Code: 025130
Batch Code: 026073
Batch Code: 026148
Batch Code: 029153
Batch Code: 024072
Batch Code: 024149
Batch Code: 024145
Batch Code: 030108
Batch Code: 030129
Batch Code: 030059

Batch Code: 029050
Batch Code: 030094

Batch Code: 029090

Batch Code: 029020
Batch Code: 029090

Batch Code: 026180
Batch Code: 029180
Batch Code: 030136
Batch Code: 030138
Batch Code: 030141

Batch Code: 026121
Batch Code: 030139
Batch Code: 029139
Batch Code: 029163

Batch Code: 029163

Batch Code: 029163
Batch Code: 030139

Batch Code: 029027
Batch Code: 030129

Batch Code: 029196

Batch Code: 026180
Batch Code: 030136
Batch Code: 029180

Batch Code: 026180
Batch Code: 029180
Batch Code: 030112

Batch Code: 029080

Batch Code: 029222

Batch Code: 026144
Batch Code: 029125
Batch Code: 029118
Batch Code: 030140
Batch Code: 031009

Batch Code: 025077

Batch Code: 030053

Batch Code: 026035
Batch Code: 023150
Batch Code: 026047
Batch Code: 026066
Batch Code: 026167
Batch Code: 026183
Batch Code: 029027
Batch Code: 029042
Batch Code: 029048
Batch Code: 029198
Batch Code: 029203
Batch Code: 030128

Batch Code: 025087
Batch Code: 026155
Batch Code: 029080
Batch Code: 030141
Batch Code: 030143

Batch Code: 30022
Batch Code: 029027

Batch Code: 029124

Batch Code: 025063
Batch Code: 025121
Batch Code: 024155
Batch Code: 026180
Batch Code: 029180
Batch Code: 030112

Batch Code: 029019
Batch Code: 029025
Batch Code: 030007
Batch Code: 030026

Batch Code: 030051
Batch Code: 026073
Batch Code: 030129
Batch Code: 030136

Batch Code: 029027

Batch Code: 025070
Batch Code: 026074
Batch Code: 026146
Batch Code: 029050
Batch Code: 023054
Batch Code: 024117
Batch Code: 024124
Batch Code: 024076
Batch Code: 029168
Batch Code: 030047
Batch Code: 030097
Batch Code: 030127
Batch Code: 031102

Batch Code: 029050

Batch Code: 029047
Batch Code: 030026
Batch Code: 031023

Batch Code: 030022
Batch Code: 029027

Batch Code: 029010

Batch Code: 030078

Batch Code: 029127
Batch Code: 030134

Batch Code: 030152

Batch Code: 030057

Batch Code: 029050

Batch Code: 029057

Batch Code: 029137

Batch Code: 029126

Batch Code: 029092
Batch Code: 029150

Batch Code: 029124

Batch Code: 029051

Batch Code: 029150

Batch Code: 029018

Batch Code: 029020
Batch Code: 030053

Batch Code: 030053

Batch Code: 030091

Batch Code: 030138

As a precaution we will pick up and refund any beef lines supplied during the said period