Terms and Conditions (United Kingdom)
Effective date: 13th March 2024
The Terms and Conditions (together with the documents expressly referred to in it) tells you information about us and the legal terms and conditions (Terms) on which we sell any of the products (Products) listed on the following websites:
- England, Scotland & Wales: https://www.musclefood.com/
- Northern Ireland: https://ni.musclefood.com/
These Terms will apply to any contract between us for the sale of Products to you (Contract). Please read these Terms carefully and make sure that you understand them, before ordering any Products from our site/s. Please note that by ordering any of our Products, you agree to be bound by these Terms and the other documents expressly referred to in it.
We may amend these Terms from time to time. Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
- Information About Us
a) We are Muscle Foods Limited, a company registered in England and Wales under company number 09019725 and with our registered office at 23-25, Park Lane Business Park, Nottingham, England, NG6 0DW.
b) To contact us, please see our Support pages:
2. Our Products
a) The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your electronic device will display of the colours accurately and reflect the colour of the Products. Your Products may vary slightly from those images.
b) The packaging of the Products may vary from that shown on images on our site.
c) All Products shown on our site are subject to availability.
d) Under certain circumstances we reserve the right to substitute certain products which may form part of your order.
b) The packaging of the Products may vary from that shown on images on our site.
c) All Products shown on our site are subject to availability.
d) Under certain circumstances we reserve the right to substitute certain products which may form part of your order.
3. USE OF OUR SITE AND PRIVACY INFORMATION
a) We only use your personal information in accordance our Privacy and Security Policy (Refer to our Policy on site footer).
b) Please take the time to read these policies as they include important terms which apply to you.
b) Please take the time to read these policies as they include important terms which apply to you.
4. Restrictions
a) To comply with licensing and other legislation, some products on this website are only available to those aged 18 years and over. Orders may not be transferred from you as the customer to any other person. By placing an order, you confirm that you and the person the order is to be delivered to, are aged 18 years or over. For this reason, we may refuse an order or refuse to make a delivery at our discretion.
5. How the Contract is Formed Between You and Us
a) Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
b) After you place an order, you will receive an e-mail from us acknowledging that we have received your pending order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5(d).
c) We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
d) We shall assign an order number to the order and inform you of it when we confirm the order. Please quote the order number in all subsequent correspondence with us relating to the order. Acceptance of your Order is on delivery of the order to yourself.
e) If we are unable to supply you with a Product, for example, because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 12(e), we have the right to either short supply and refund the specific item or substitute as per clause 2(d). We will inform you of this by e-mail.
f) We reserve the right to decline an order for any reason.
b) After you place an order, you will receive an e-mail from us acknowledging that we have received your pending order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 5(d).
c) We will confirm our acceptance to you by sending you an e-mail that confirms that the Products have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
d) We shall assign an order number to the order and inform you of it when we confirm the order. Please quote the order number in all subsequent correspondence with us relating to the order. Acceptance of your Order is on delivery of the order to yourself.
e) If we are unable to supply you with a Product, for example, because that Product is not in stock or no longer available or because of an error in the price on our site as referred to in clause 12(e), we have the right to either short supply and refund the specific item or substitute as per clause 2(d). We will inform you of this by e-mail.
f) We reserve the right to decline an order for any reason.
6. Our Right to Vary These Terms
a) We may revise these Terms from time to time.
b) Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
b) Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
7. Your Consumer Right of Return, Refund and Cancellation.
a) If goods are deemed not fit for consumption on receipt of delivery, please contact us immediately. If you have any doubts, do not attempt to consume the product, and contact us immediately. We will endeavour to reply quickly but if the reply is delayed, ensure perishable products are kept refrigerated and do not consume the product.
b) Most of the products on our site are perishable. This means that the right to cancel a Contract with no due notice does not apply. However, we understand that sometimes you may need to cancel an order and although our products are specifically prepared for your order, if you contact us more than 48 hours before the date your delivery is due, it may be possible to cancel the Contract.
c) You can pause or cancel an order or subscription via the ‘My Account’ area.
d) For non-perishable goods, your legal rights to cancel still apply.
e) As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
f) If you have returned a Product to us because it is faulty or mis-described, we will refund the price of such defective Product in full, together with any applicable delivery charges or reasonable costs you incur in returning the Product to us.
g) Unless the Products are faulty or not as described (see clause 7e), you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you.
h) You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
i) Where applicable, refunds will be made to you using the same method and to the same account as used by you to pay for your order.
b) Most of the products on our site are perishable. This means that the right to cancel a Contract with no due notice does not apply. However, we understand that sometimes you may need to cancel an order and although our products are specifically prepared for your order, if you contact us more than 48 hours before the date your delivery is due, it may be possible to cancel the Contract.
c) You can pause or cancel an order or subscription via the ‘My Account’ area.
d) For non-perishable goods, your legal rights to cancel still apply.
e) As a consumer, you have legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.
f) If you have returned a Product to us because it is faulty or mis-described, we will refund the price of such defective Product in full, together with any applicable delivery charges or reasonable costs you incur in returning the Product to us.
g) Unless the Products are faulty or not as described (see clause 7e), you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you.
h) You have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.
i) Where applicable, refunds will be made to you using the same method and to the same account as used by you to pay for your order.
8. Our Right to Cancel and Applicable Refund
a) If we have to cancel an order for Products before the Products are delivered, due to an Event Outside Our Control or the unavailability of stock, we will contact you promptly. If we have to cancel an order in these circumstances and you have made any payment in advance for Products that have not been delivered to you, we will refund these amounts to you as soon as possible.
9. Promotional Offers and Voucher Codes
a) We reserve the right to withdraw or cancel promotional items, special offers or voucher codes, at any time for any reason without notice. All offers are subject to availability and while stocks last.
b) A voucher code can only be used once per order. We may decline to fulfil any order including bulk purchase of Products on promotion or included in a special offer. Only one code, special or offer or promotional voucher can be used per an Order.
c) You warrant that you are using a voucher code on our site in good faith. If you redeem or attempt to redeem a voucher to which you, or a third party, are not entitled, you may be committing a civil or criminal offence.
d) If we make a refund for a Product that has been purchased under a promotional offer, the refund will be based on the terms of the promotional price. Your statutory rights are not affected.
e) In the event that Discount Voucher Codes are issued, they will have their own terms associated to them. These terms will be explained at the time the code is issued (if the code is issued electronically or physically, i.e. posted/delivered, then the terms will be explained in writing). If you are in possession of a code that does not work, please contact customer services immediately. If the code is not working because of its individual terms and conditions, then this will be explained.
f) Any Introductory Offers are available as one-off purchases only and we reserve the right not to honour Introductory Offers at our discretion.
g) Muscle Foods Ltd may communicate special offers and articles that may be of interest via email, SMS, RCS and with contact details submitted as part of the order process. All such communications will contain an option for unsubscribing from the list.
b) A voucher code can only be used once per order. We may decline to fulfil any order including bulk purchase of Products on promotion or included in a special offer. Only one code, special or offer or promotional voucher can be used per an Order.
c) You warrant that you are using a voucher code on our site in good faith. If you redeem or attempt to redeem a voucher to which you, or a third party, are not entitled, you may be committing a civil or criminal offence.
d) If we make a refund for a Product that has been purchased under a promotional offer, the refund will be based on the terms of the promotional price. Your statutory rights are not affected.
e) In the event that Discount Voucher Codes are issued, they will have their own terms associated to them. These terms will be explained at the time the code is issued (if the code is issued electronically or physically, i.e. posted/delivered, then the terms will be explained in writing). If you are in possession of a code that does not work, please contact customer services immediately. If the code is not working because of its individual terms and conditions, then this will be explained.
f) Any Introductory Offers are available as one-off purchases only and we reserve the right not to honour Introductory Offers at our discretion.
g) Muscle Foods Ltd may communicate special offers and articles that may be of interest via email, SMS, RCS and with contact details submitted as part of the order process. All such communications will contain an option for unsubscribing from the list.
10. Subscriptions
a) If You ‘opt in’ to a Subscribe & Save Promotion, you agree to receive the designated fixed discount value off the regular price on selected product hampers or deals for the duration of the subscription and your selected re-occurring deliveries.
b) Subscription orders will be active indefinitely as a legal contract with Us until You request to cancel this contract as per clause 7(b) & 7(c).
c) We reserve the right to extend, withdraw or cancel a subscription and related subscribe & save promotions, at any time for any reason without notice.
d) In the event of changes to pricing of the subscription, customers will be notified with reasonable time to make any necessary adjustments to their subscriptions.
b) Subscription orders will be active indefinitely as a legal contract with Us until You request to cancel this contract as per clause 7(b) & 7(c).
c) We reserve the right to extend, withdraw or cancel a subscription and related subscribe & save promotions, at any time for any reason without notice.
d) In the event of changes to pricing of the subscription, customers will be notified with reasonable time to make any necessary adjustments to their subscriptions.
11. Delivery
Refer to the following for specific delivery information:
Where do we deliver?
Days do we deliver on?
Costs of delivery?a) Your order will be fulfilled by the estimated delivery date set out in the Dispatch Confirmation unless there is an Event Outside Our Control. If we are unable to meet the estimated delivery date because of an Event Outside Our Control, you will be informed by us or our authorised courier company. All delivery dates are estimates and are not guaranteed.
b) Delivery will be completed when we, or our authorised courier company, deliver the Products to the address you gave us. If no one is available at your address to take delivery, we, or our authorised courier company, will follow the instructions the order will be left in an area that the authorised courier company considers safe. We will also endeavour to follow any delivery instructions you provide but this cannot be guaranteed.c) The Products will be your responsibility from the completion of delivery. You own the Products once we have received payment in full, including all applicable delivery charges.
d) We deliver products to England, Wales and Scotland from our Great Britain distribution-based warehouse. Northern Ireland is distributed for our Northern Ireland distribution-based warehouse. You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK.
e) All orders are subject to the applicable minimum order value and we reserve the right to amend our charges and minimum spend requirements, which are clearly defined during the checkout process. Refer to (11. Delivery Costs) for specific delivery costs and related minimum order criteria.
f) Delivery times can vary, you can pick the next available estimated delivery date when placing your order. Refer to (11. Delivery Times) for detailed order vs delivery date criteria.
g) Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. It is the Buyer’s responsibility to check ALL order confirmations prior to the order being dispatched.
h) If the customer refuses a delivery for whatever reason, the parcel is destroyed. Perishable items cannot be resent and refusing an order should be a last resort.
i) You gives permission for the authorised courier to leave the parcel in a safe location. This is however down to the individual driver discretion and cannot be guaranteed.
12. Price of Products and Delivery Charges
a) The prices of the Products will be as quoted on our site. We take reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However, if we discover an error in the price of Product(s) you ordered, please see clause 11(e).
b) Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation, unless of an error ref 11(b).
c) The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
d) The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site and from time to time these may change. The delivery charges are as follows depending on which delivery service you choose. Refer to ’point 10 Delivery costs’.
e) Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products, you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. In all circumstances, please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
f) Products can be withdrawn from the Website at any time and promotions, offer codes and limited time offers can be withdrawn at any time. Muscle Foods Ltd is not liable to anyone for withdrawing any Products from the Website or for refusing to process an order.
b) Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation, unless of an error ref 11(b).
c) The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.
d) The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site and from time to time these may change. The delivery charges are as follows depending on which delivery service you choose. Refer to ’point 10 Delivery costs’.
e) Our site contains a large number of Products. It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced. If we discover an error in the price of the Products, you have ordered we will inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. In all circumstances, please note that if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.
f) Products can be withdrawn from the Website at any time and promotions, offer codes and limited time offers can be withdrawn at any time. Muscle Foods Ltd is not liable to anyone for withdrawing any Products from the Website or for refusing to process an order.
13. How to Pay
a) Payment for the Products and all applicable delivery charges is processed at point of order.
b) Please be aware, if you are paying through PAYPAL as the payment will be taken immediately.
c) All financial transactions are processed by our chosen merchant processor.
b) Please be aware, if you are paying through PAYPAL as the payment will be taken immediately.
c) All financial transactions are processed by our chosen merchant processor.
14. Our Liability
a) Except as may be implied by law, in the event of any breach of these Terms and Conditions by the us, our liability is limited to the value of the Products and/or Services we supplied. Under no circumstances shall we be liable for any indirect, incidental or consequential loss or damage whatsoever.
b) We only supply the Products to you for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. You agree to NOT consume the products if for any reason you believe they are not at the right temperature or not fit for consumption.
c) We do not in any way exclude or limit our liability for:
b) We only supply the Products to you for domestic and private use. You agree not to use the Products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. You agree to NOT consume the products if for any reason you believe they are not at the right temperature or not fit for consumption.
c) We do not in any way exclude or limit our liability for:
I. death or personal injury caused by our negligence;
II. fraud or fraudulent misrepresentation;
III. any breach of the terms implied by Consumer Rights Act 2015;
IV. defective products under the Consumer Protection Act 1987.
II. fraud or fraudulent misrepresentation;
III. any breach of the terms implied by Consumer Rights Act 2015;
IV. defective products under the Consumer Protection Act 1987.
15. Events Outside Our Control
a) We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control (defined below).
b) An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control, including without limitation, strike action, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, malicious damage, act of God, fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster, compliance with any law or governmental order, rule, regulation or direction, or failure of a utility service or public or private telecommunications networks or impossibility of motor transport or other means of private transport, breakdown of plant or machinery or default of suppliers or subcontractors.
c) If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
b) An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control, including without limitation, strike action, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, malicious damage, act of God, fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster, compliance with any law or governmental order, rule, regulation or direction, or failure of a utility service or public or private telecommunications networks or impossibility of motor transport or other means of private transport, breakdown of plant or machinery or default of suppliers or subcontractors.
c) If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
I. we will contact you as soon as reasonably possible to notify you;
II. and our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
II. and our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
16. Communications with Us
a) When we refer, in these Terms, to "in writing", this will be by email.
b) You can contact us directly via our Customer Services e-mail:
b) You can contact us directly via our Customer Services e-mail:
- England, Scotland & Wales:
support@musclefood.com - Northern Ireland:
support@ni.musclefood.com
Muscle Foods Ltd at 23-25 Park Lane Business Centre, Park Lane, Nottingham, England, NG6 0DW.
d) If we have to contact you or give you notice in writing, we will do so by e-mail, phone or by post to the address you provide to us in your order.
17. Other Important Terms
a) We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
b) This contract is between you and us. No other person shall have any rights to enforce any of its terms.
c) Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
d) If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
e) Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Scotland and Northern Ireland, you may also bring proceedings in Scotland and Northern Ireland respectively.
b) This contract is between you and us. No other person shall have any rights to enforce any of its terms.
c) Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
d) If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
e) Please note that these Terms are governed by English law. This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Scotland and Northern Ireland, you may also bring proceedings in Scotland and Northern Ireland respectively.